Grand Casino Minnesota

BUFFET LEAD FOOD PRODUCTION COOK

Date of Posting: August 7, 2008
Posting Expires: Until Filled
No transfers accepted after 4:00pm
Reports To: Kitchen Manager
Grade: N6
Department: Food & Beverage

Cover Letter and Resume Required

Band Member Preference

SUMMARY:

Responsible for supervising the food production line monitoring preparation of all foods during an assigned shift, ensuring the efficiency of the line and kitchen operation on a scheduled shift is completed in accordance with Grand Casino specifications and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for preparing, seasoning, finishing, and garnishing all food in kitchen preparation in accordance with establishing recipes.
Performs as a team member with Line Cooks, Dishwashers, Supervisors, Chefs, Servers, Utilities, and pertinent casino Associates in producing a smooth and efficiently run operation on a scheduled shift.
Follows all recipes and control procedures.
Responsible for maintaining a consistent and regular attendance record.
Responsible for maintaining a clean and sanitary area at all times in full accordance with state Health Regulations.

Promotes the following within the department and among all Associates:

Creates an atmosphere of FUN for all casino guests.
Encourages mutual respect, dignity and integrity with all Associates, by setting positive examples at all times.
Maintains a professional departmental, company and community reputation.

SUPERVISORY RESPONSIBILITIES

Directly supervises all production line Associates.

QUALIFICATION REQUIREMENTS

* Qualifications not specified as preferred will be required*

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma and two to three years experience as a cook's apprentice in a large, full service hotel or restaurant preferred.

SPECIAL QUALIFICATIONS

Strong organizational and interpersonal skills required.

LANGUAGE SKILLS

Ability to read interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as addition, subtraction and multiplication tables.

REASONING ABILITY

Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to:

use hands to finger, handle, or feel objects, reach with hands and arms;
talk or hear;
to stand and walk.
The Associate is frequently required to lift up to 25lbs and occasionally required to lift up to 50lb.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Associate regularly works around mechanical moving parts.
The noise level in the work environment is usually moderate.

SERVICE LEADER

Date of Posting: July 29, 2008
Posting Expires: UNTIL FILLED
Reports To: Assistant Shift Manager
Grade: N7
Department: Table Games

COVER LETTER AND RESUME REQUIRED

Band Member Preference

SUMMARY:

Responsible for administration of operations and functions of the Table Games Department in respect to their designated pit, in alignment with the mission, objectives, policies and procedures of the Grand Casino property, and in full accordance with all Federal, State and Tribal gaming regulations.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION include the following:

Responsible for supervising the operation of specified amount of Tables Games, ensuring compliance with approved policies, procedures and gaming regulations.
Promotes positive guest relations providing a delightful gaming experience by, answering questions, resolving disputes, calling waitress, providing complimentary, etc
Act as a Table Games Ambassador ensuring all Guests needs are met or exceeded.
Ensures all Table Games Service Standards are adhered to.
Assists in the selection, training and evaluation of subordinate employees. Maintains the highest quality standards in all areas of customer service and hospitality and developing players
Ensures that all games move at an appropriate pace. Maintains appropriate game spread, limits and staffing.
Responsible for checking bankroll on assigned tables, ensuring accuracy and inventory throughout shift and at shift changes.
Observes game, dealers and guests to ensure game integrity.
Responsible for tracking and recording guest activity, noting buy-in, length of play, average bet and win/loss.
Monitors Table Game action, and effectively communicates to appropriate personnel suspicious, unusual, or excessive activity and responsible for identifying advantage play
Ability to effectively deal all games under your supervision with a thorough knowledge of their rules.
Applies the appropriate level of disciplinary action of associates in his/her span of control to maintain and improve on expected levels of performance and productivity.
Assists in training and evaluating of subordinate associates in a fair and equitable manner, including the completion of annual performance management appraisals of assigned subordinates
Participate in mandatory informational meetings and training sessions as scheduled by management.
Ensure accuracy and completion of pit documents.
Completion of all other duties assigned by the Table Games Shift Manager.

THE COMPANY REQUIRES EVERY ASSOCIATE TO:

Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples
Maintain a professional reputation in the company and community.

QUALIFICATION REQUIREMENTS :

* Qualifications not specified as preferred will be required*

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (G.E.D.) required.
Six (6) months experience in casino operations required.
Six (6) months in Table Games experience required.
Casino Management Certificate preferred.

SPECIAL QUALIFICATIONS:

Must be computer-literate with specific proficiency in Microsoft applications
Must be able to secure appropriate licensing from the gaming commission.

LANGUAGE SKILLS:

Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates and/or executives.
Must be able to read and interpret financial reports, contracts and legal documents.

MATHEMATICAL SKILLS:

Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.

REASONING ABILITY:

Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.

PHYSICAL DEMANDS:

While performing the duties of this job, the associate is regularly required to:

Talk and hear;
See and adjust focus to include close, distance, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
Handle objects, tools and controls; reach with arms and hands.
Lift and/or move objects weighing up to ten (10) pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the associate is regularly exposed to:

A low-to-moderate noise level (offices).
A moderate-to-loud noise level (public areas).
Moving mechanical and/or electrical components.
Second-hand cigarette/cigar smoke

MASSAGE THERAPIST

Date of Posting: June 26, 2008
Posting Expires: UNTIL FILLED
Reports To: Spa Manager
Salary Grade: N5 + Commission
Department: Hotels and Resorts

COVER LETTER AND RESUME REQUIRED

Band Member Preference

SUMMARY:

Administers professional massage and body treatments to guests. Must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in the spa's specific massage and body treatment protocols. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide guest satisfaction. Must maintain and hold a current state license.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge and skill and/ or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
Receive guests on time for their service in a courteous and polite manner.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Accurately perform spa services as booked by the guest. Inform the Spa Front Desk if a service is changed to a different service.
Effectively inform and educate guests about specific wellness concerns and contraindications.
Properly open and close each shift according to Standard Operating Procedures.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Work with the other departments to ensure a high level of guest service.
Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
Perform prep work, properly clean and restock room as required.
Maintain a working knowledge of the Company's property, as well as special events on and near property, in order to advise guest of the same, whenever possible.
Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
Responds to guest requests, complaints or inquiries professionally, courteously and promptly.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean, safe, fully stocked and well organized work area.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Operates the computer software system accurately and efficiently to view appointment information.
Responsible for maintaining a consistent, regular attendance record.
Maintain a positive attitude and contribute to a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

The company requires every associate to:

Maintain a consistent and regular attendance record.
Encourage mutual respect, among associate by setting positive examples.
Maintain a professional reputation in the company and community.

Qualification Requirements:

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) required.
Must have successfully passed the certification exam offered by the National Certification Board of Therapeutic Massage and Bodywork (NCTMB) and/or National Certifying Commission for Acupuncture and Oriental Medicine (NCCAOM).

SPECIAL QUALIFICATIONS:

Previous spa experience preferred.
Previous massage therapy experience preferred.
Must possess excellent communication skills.
Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all time.
Ability to be efficient, productive, and maintain an on time schedule of appointments.
Must have enthusiasm and possess excellent customer service skills.
Must be able to secure license from Gaming Regulatory Authority.
Enjoy working with people and possess a friendly personality.
Excellent communication and listening skills.
Must be a team player.

LANGUAGE SKILLS:

Must be able to comprehend instructions furnished in oral, written or diagram form.
Must be able to listen and willing to ask questions.
Ability to respond to common inquiries or concerns.

MATHEMATICAL SKILLS:

Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.

REASONING ABILITIES:

Must be able to apply commonsense understanding to a variety of situations.

PHYSICAL DEMANDS:

While performing the duties of this job, the associate is regularly exposed to:

Talk and hear.
See and adjust focus to include close, distance, depth, and peripheral vision.
Stand, walk run, sit, balance, stoop, kneel, climb, crouch, and/or crawl.
Handle objects, tools, and controls; reach with arms and hands.
Lift, pull, push and carry linen, products, equipment and other items weighing in excess of fifty (50) pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the associate is regularly exposed to:

Low-to-moderate noise level (offices).
A moderate-to-loud noise level (public areas).
Second-hand cigarette/cigar smoke.

Date of Posting: June 17, 2008
Posting Expires: Until Filled
No transfers accepted after 4:00 pm
Department: F&B
Grade: E8
Reports To: Banquet Manager

Responsible for assisting the Banquet Manager in ensuring maximum guest service and satisfaction, by orchestrating, through the Hotel's Banquet team, production and service of quality food and provide Corporate Commission standards of excellence in all phases of banquet service.

MEETING PERFORMANCE EXPECTATIONS:

While performing the duties of this job, the associate is regularly required to:

Date of Posting: June 17, 2008
Posting Expires: UNTIL FILLED
No transfers accepted after 4:00 pm
Reports to: Risk Manager
Grade: N5
Department: Human Resources

The person will augment the current EMT/Safety Officer staff. They will be responsible for providing emergency medical coverage for Guest and Associate during Property events and will provide coverage in the event that the department is below minimum staffing due to PTO and/or FMLA.

MEETING PERFORMANCE EXPECTATIONS:

• Maintains appropriate inventory control of such items as oxygen, wheelchairs, first aid supplies, and related office supplies.

• Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations governing the same.

• Become familiar with standard regarding safe food handling, and all applicable laws, rules and regulations governing the same.

• Become familiar with property fire protection system, alarm panel and response protocol.

• Become familiar with OSHA standards and conduct inspections to ensure that applicable laws, rules and regulations are adhered to.

• Participate and document in skill building exercises for emergency preparedness and assist Risk Manager with Crisis Management and Safety training.

• Conduct and document property wide loss control inspections to mitigate any potential hazards.

• Verifies on a daily basis, that all first aid kits on property are well stocked.

• Verifies on a daily basis, that the AED have a working battery and are functioning properly.

• Must have successfully completed a state recognized course for Emergency Medical Technicians, and must have passed a state registry examination.

• One (1) year of experience or more as an Emergency Medical Technician is preferred.

• Ability to read, and comprehend documents, such as safety rules, operating and maintenance instructions, and procedure manuals.

• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.

• Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form.

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to:

• talk and hear; stand, walk and use hands and arms, sit, climb or balance, stoop, kneel or crawl;

• lift and/or move up to fifty (50) pounds, and occasionally lift/or move up to one hundred (100) pounds.

• close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

• The noise level in the work environment is usually moderate. When on the Casino floor, the noise level increases to loud.

Responsible for the quality assurance of all finished products of the venue and the supervision of all food productions ensuring all Corporate Commissions' specifications and standards are satisfied.

MEETING PERFORMANCE EXPECTATIONS:

While performing the duties of this job, the associate is regularly required to: